About
Built for the worst day of your week.
The hours after a crash are handled badly by almost everyone. Insurers, tow operators, hire desks and repairers each do their part, and nobody does the whole thing. We do.
The idea
One call, by design.
Most people have their first accident with no idea what happens next. Who to ring first. Whether the car can be moved. What a not-at-fault hire car is, or who pays for it. Whether to lodge with their own insurer or the other driver’s.
Valet Collision Centre was set up to take that whole list off your hands. You make one call and speak to one person. That person arranges the tow, delivers the hire car, lodges and manages the claim, oversees the repair in our own workshop and hands the finished car back to you.
The name is deliberate. A valet brings things to you, so you don’t have to go anywhere. That’s the whole service.
Our workshop
Our technicians, our standards.
We repair cars in our own workshop, with our own technicians. That matters because it means the person who promised you a date is the same person who controls it. No sub-contracting, no waiting on someone else’s schedule.
Repairs follow manufacturer specifications, with approved parts and colour-matched refinishing. Safety systems are recalibrated after the work. You get photo updates as it happens, and a lifetime warranty.
How we work
Three things we don’t compromise on.
- 01
Speak plainly
Excess, liability, approvals, supplements. We explain what each one means for you, in words you'd use yourself, before anything is decided.
- 02
Move fast
A hire car the same day. The claim lodged on day one. A repair date you can plan around, and a call the moment anything changes it.
- 03
Finish properly
Repairs to manufacturer specification, safety systems recalibrated, the car detailed and delivered back. Backed by a lifetime warranty on our workmanship.
The people
The person who answers the phone.
Team member
Role to be confirmed
Team member
Role to be confirmed
Team member
Role to be confirmed
Been in an accident?