Services · Insurance claims
Lodged, managed, closed.
We lodge the claim with your insurer or the at-fault driver's, deal with the assessor, and chase every approval so you never sit on hold.
What’s included
Handled, not handed off.
- Claim lodged with your insurer or the at-fault party's
- Assessment booked and attended at our workshop
- Quotes, supplements and approvals handled
- Excess and liability explained in plain language
- One point of contact from lodgement to close
- We work with all insurance companies
Where it sits
One stop on one timeline.
- T+0You call us
- Same dayA hire car at your door
- Day 1Your claim, lodged and managed
- In the workshopRepairs in our workshop
- HandoverYour car, returned
Questions
Asked at the roadside.
Do I have to call my insurer myself?
You can, but you don't have to. With your authority we lodge the claim, provide the details and manage every follow-up. You get a claim number and updates from us.
Will I pay an excess?
If you weren't at fault and the other driver is identified, usually not. If you were at fault or the other party is unknown, your policy's excess applies. We tell you exactly where you stand before repairs start.
Can I choose my own repairer?
In most cases, yes. Many policies include choice of repairer, and where they don't you can still nominate us. We walk you through your policy's terms.
Something else? Call 0469 357 959 and ask a person.
Worth reading
The questions people ask us.
- What to do after a car accident in VictoriaThe steps to take at the scene of a crash in Victoria: when you must report it to police, what details to exchange, what to photograph, and what happens next.
- Not at fault? What you are actually entitled toIf someone else caused the crash you are generally entitled to be put back where you were: your car repaired properly and a hire car, at their insurer's cost.
- Do you have to use your insurer's repairer?Whether you can choose your own smash repairer depends on your policy. Some include choice of repairer, some charge extra for it, some do not offer it at all.
- Who pays for a hire car after an accident?Not your fault? The at-fault driver's insurer is generally liable for a hire car while yours is off the road. If it was your fault, it depends on your policy.
Also under this roof
Been in an accident?