Legal
Privacy policy
How we handle the personal information you give us when you call, submit a form or become a customer.
What we collect
When you contact us we collect the details needed to help you: your name, phone number, email address, vehicle details, the circumstances of the accident, your insurer and claim number, and the details of any other party you provide. If you use the call-back form on this website we collect the information you enter into it.
How we use it
We use your information to arrange towing and hire vehicles, lodge and manage insurance claims on your behalf, carry out and communicate about repairs, and to contact you about your job. We do not sell your information and we do not use it for unrelated marketing.
Who we share it with
To do the work you have asked us to do we may share relevant details with your insurer or the at-fault party’s insurer, assessors, tow operators, hire vehicle providers, parts suppliers and our IT providers. Each receives only what they need for their part of the job.
How we store it
Your information is stored in Australia on systems protected by access controls. Form submissions from this website are emailed to us and are not stored on the website itself. We keep records for as long as required for warranty, insurance and legal purposes.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or make a complaint about how we have handled it. We respond within a reasonable time and in line with the Australian Privacy Principles.
Contact
Privacy questions can be raised by phone on 0469 357 959 or sent to info@valetcollisioncentre.com.au.